Etech’s world wide facilities – Onshore, Nearshore, and Offshore, possess the capabilities to customize the answer that finest in shape all of your current demands. With Etech’s worldwide outreach, Etech is often accessible to assist your customers and provide constant Extraordinary experiences.
a gaggle of devoted leaders while in the Call Heart market that are passionate about building a impressive change for our
About us Etech provides up coming-technology BPO remedies. a world minority-owned company, Etech has established and trademarked how to turn your data into strategic insights. Leveraging the strength of artificial additionally human intelligence Etech enhances education and coaching to give attention to important behaviors making enhanced shopper ordeals and shareholder benefit. Etech released in 2003 with only 400 workforce and an individual Call Heart in Nacogdoches, Texas.
Etech is surely an omnichannel buyer engagement methods company for a few of the globe’s major and many revered models. The expertise Etech has received across a wide range of small business verticals lets us to repeatedly provide Fantastic, personalized client ordeals.
Learn More existence At Etech Etech thinks in Operating tough and enjoying challenging and strives to produce workforce really feel empowered and self-assured in The work They can be performing.
At QEval, we’re devoted to aiding Get in touch with facilities boost their effectiveness by very clear, actionable insights. Our performance analytics reports give you a in depth breakdown of agent routines, customer interactions, and operational bottlenecks, so you may make educated decisions that bring about measurable improvements. With QEval, you don’t just get stories—you will get the applications and suggestions to act on them.
Etech’s ground breaking know-how methods and skilled leaders understand your business requires and acknowledge the strategic insights your manufacturer must push results.
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Metrics like take care of time, CSAT scores, resolution costs, and actionable insights are essential to results in 2024. long gone are the times of focusing solely on call quantity. Now, it’s about digging into the caliber of Each and every interaction and driving real benefits. Ready to just take your get in touch with center efficiency to the subsequent degree? Enroll at QEval College and ???? Listen to Shawndra’s complete insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The combination of treatment, rely on and energy introduced towards the organization is what helps make the culture at Etech one of a kind. Our CEO often suggests, “If we handle our persons, the numbers will manage them selves.”
boosting your Call center’s overall performance doesn’t need to be intricate. With QEval College, you’ll gain entry to necessary instruments and coaching that offer accurate, measurable improvements in agent performance.
fulfill Malisha, a shining star on our Customer Service crew! From tackling jobs to making the most of entertaining crew routines, Malisha is familiar with how to etech maintain the equilibrium among work and Perform. Her optimistic attitude and group spirit make her a joy to work with.
A group of devoted leaders during the Make contact with Centre business who will be passionate about building a exceptional difference for our
Listed here are just a couple crucial attributes of what we offer: ✅ in depth insights into agent efficiency by means of in depth analytics